Terms and Conditions - First Crypto

1. Introduction

1.1 These terms and conditions (the "Terms") are established by First Crypto, a company registered in the UAE (hereinafter "FCE" or "We"), located at the registered address: Boulevard Plaza Tower 1, Office 1702, Sheikh Mohammed Bin Rashid Boulevard, Downtown Dubai, UAE duly authorized to provide Virtual Assets services pursuant to an active and valid Virtual Assets Services Provider's license issued by VARA, and shall govern the use of the FCE website available at https://fce.global (the "Website") and the use of services provided on the Website (the "Services"). These Terms together with our Privacy Policy and your order for providing specific Service, shall represent an agreement between FCE and you for providing to you the Services by FCE.

1.2 We are committed to ensure that these Terms remain at all times fair, transparent, accurate, and sufficiently clear, taking into account the nature of the Services and the intended market.

1.3 By using our Website and by making use of the Services, you acknowledge that you have read and accept these Terms in full. We therefore recommend that you carefully read this document and that you refrain from using our Website if you disagree with these Terms.

1.4 Any trading strategies and/or investment decisions and/or any activities performed by you through the Website are made by having in mind/having considered/being aware of all risks involved and solely based on your knowledge and upon your sole discretion.

1.5 In consideration of the use of our Services, you agree to pay to us a fee for each transaction in Virtual Assets or for any other Service at the applicable rate. The applicable fee will be provided to you prior to your final acceptance of any of our Services. In addition to the fee, we make a profit when we make a market in Virtual Assets using client assets.

1.6 By using our Website and by making use of the Services you irrevocably accept full responsibility for your actions according to current tax legislation valid at the place of your residence/living regarding any performed transactions/operations on the Website, including but not limited to revenue/income tax.

1.7 If you register with our Website, submit any material to our Website or use any of our Services, we will ask you to expressly agree to these Terms.

1.8 Our Website uses cookies; by using our Website or agreeing to these Terms, you consent to our use of cookies in accordance with the terms of our Privacy Policy (https://fce.global/privacy-policy).

1.9 We will maintain at all times a record of all versions of these Terms and will be able to identify all changes made between versions. The Company ensures that a copy of the Client Agreement will be sent to each client after it has been entered into.

1.10 The applicable fees charged by FCE, include:

1.10.1 Spot-trading fees:

1.10.1.1 4% taker / 6% maker (internal transaction).

1.10.1.2 4% taker / 6% maker (external transaction).

1.10.2 Withdrawal fees. Withdrawal fee calculations are transparent and consist of the following elements:

1.10.2.1 bank fees and CBUAE costs for fiat currencies and network transaction fees for Virtual Assets transfers.

1.10.2.2 broker's commission for conducting the transaction.

1.10.3 Payment for Order Flow (PFOF).

1.10.4 Inactivity fee.

1.11 Specification of Supported Virtual Assets

1.11.1 FCE currently supports the following core virtual assets for trading, custody, and transactional services under the Client Agreement:

1.11.1.1 Ethereum (ETH): supported for trading, custody, and liquidity operations across all client segments.

1.11.1.2 Bitcoin (BTC): supported as a primary trading and custody asset with deep market liquidity access.

1.11.1.3 Tether (USDT): supported as a stablecoin for trading pairs, settlements, and liquidity provisioning.

1.11.1.4 Tronix (TRX): the coin shows steady interest from investors and active expansion of the project's ecosystem. One of the key features of TRON remains the high speed of transaction processing.

1.11.2 The list of supported assets is regularly reviewed based on regulatory updates, liquidity conditions, and client demand. Any updates, including the addition or removal of supported assets, are communicated promptly to clients in accordance with the company's communication and disclosure policies.

1.12 Identification of third-party service providers

1.12.1 FCE has identified key areas suitable for outsourcing while retaining control over strategic and sensitive operations:

1.12.1.1 Nadeem and Umendra Chartered Accountants (external audit).

1.12.1.2 Spicer Pegler Accounting & Auditing (internal audit).

1.12.1.3 RELM (insurance).

1.12.1.4 ARP intro (liquidity provider).

1.12.1.5 Sumsub (KYC provider, KYT provider).

1.12.1.6 Fireblocks (storage, management and administer holdings of digital assets).

1.13 Handling of Newly Created Virtual Assets and Discontinuation of Existing Assets

1.13.1 FCE maintains a structured process for assessing and managing the impact of new virtual assets (e.g., airdrops) or the discontinuation of support for existing assets (e.g., forks).

1.13.2 Key obligations include:

1.13.2.1 Prompt impact assessment: Any relevant technical, legal, operational, and liquidity implications are evaluated immediately upon notification or detection of such events.

1.13.2.2 Client communication: Affected clients are kept informed throughout the assessment and implementation process, with timely updates provided via the company's established communication channels (e.g., email, client portal, official announcements).

1.13.2.3 Decision framework: Decisions on supporting or discontinuing specific assets are made in alignment with regulatory guidance, internal risk management practices, and market conditions.

1.13.2.4 Risk of Service Failure and Mitigation Measures.

1.13.3 FCE acknowledges the inherent risks associated with service disruptions, including those related to custody operations. To mitigate such risks, the company has implemented:

1.13.3.1 Robust operational controls, including backup systems and redundancy protocols.

1.13.3.2 Formal service agreements with critical third-party providers, detailing incident response and recovery procedures.

1.14 Alternative Presentation of Required Information. The Company reserves the right to satisfy certain disclosure or informational requirements by referencing existing published policies or procedures, provided that all such referenced materials, including hyperlinks, remain accurate, up-to-date, and continuously accessible to relevant stakeholders.

2. Services

2.1 FCE provides the Broker-Dealer Services with Virtual Assets.

2.2 FCE is authorized to provide the following Services:

2.2.1 arranging orders for the purchase and sale of Virtual Assets between two Clients.

2.2.2 soliciting or accepting order for Virtual Asets and accepting fiat currency, or other Virtual Assets, for such orders.

2.2.3 facilitating the matching of transactions in Virtual Assets between buyers and sellers.

2.2.4 entering into Virtual Asset transaction as a dealer on behalf of the Client for its own account.

2.2.5 making a market in Virtual Assets using Clients' assets.

2.3 By creating an account (the "Account") with our wallet service, you confirm that you have reached the legal age in your country of residence and therefore are legally capable of entering into agreements and be bound by its terms. You further acknowledge and agree to be legally bound by terms and conditions laid down in these Terms in their entirety.

2.4 You understand and affirm that by logging into your Account you agree with these Terms and other applicable agreements between you and FCE. The same applies to any event in which the said Terms have been amended and you have logged into your Account without expressing prior written notice of non-agreement to the new version of these Terms. You further acknowledge that we have a right to reaffirm your acceptance of these Terms from time to time, as we introduce amendments and that your acceptance shall be a prerequisite to further access and use of our Services. Please note that any transactions or orders placed with FCE after entering into force of the updated provisions of these Terms may be subject to the said amendments. If you disagree to these Terms, you should discontinue the use of our Services and close your Account in accordance with the provisions of these Terms.

2.5 You are aware and acknowledge that neither the Virtual Currencies nor the Fiat Currencies belonging to you and transferred to us or stored with us in relation to the provision of the Services are subject to any deposit protection scheme existing under the laws of the UAE.

3. Eligibility for Services

3.1 In order to be deemed eligible to use and engage with our Services, you must warrant that:

3.1.1 You have reached the legal age in your country of residence and therefore are legally capable of entering into agreements and be bound by its terms.

3.1.2 You have never been suspended or otherwise restricted from using our Services.

3.1.3 Entering into a binding agreement with us does not contradict or breach any other contractual terms by which you are legally bound.

3.1.4 You are not located and/or residing in any of the restricted locations and jurisdictions, including those subject to the EU and UAE economic restriction measures (i.e., embargoes).

3.1.5 You are not identified as an individual that is officially classified as a Specially Designated National and Blocked Person (the "SDN"), or is affiliated with companies, groups and entities classified as the SDN, or otherwise represent such natural or legal person.

3.1.6 You are not subject to any international sanctions, including the EU, UAE and United Nations sanctions, or affiliated with companies, groups and entities subject to international sanctions, or otherwise represent such natural or legal person.

3.2 Eligibility of a legal entity to use the Services is determined by meeting the following requirements:

3.2.1 Legal entity is incorporated with all due diligence of the company formation and incorporation in the country of its legal location.

3.2.2 Legal entity conducts its activities in accordance with the applicable laws and regulations.

3.2.3 The individual representing legal entity is legally authorized to represent the legal entity and otherwise enter into legally binding agreements on its behalf.

3.2.4 Legal entity has not been associated with, affiliated with or otherwise identified as the SDN.

3.2.5 Legal entity is not subject to any international or government sanctions, including the EU, UAE and United Nations sanctions, or affiliated with companies, groups and entities subject to international sanctions, or otherwise represent such natural or legal persons.

3.3 We reserve the right to evaluate your eligibility to access and use our Services at any moment by assessing your compliance with the eligibility criteria listed above. In the case of amendment, alteration, or extension of eligibility criteria, we may review your eligibility accordingly. FCE may require you to provide proof of eligibility, if necessary. Any decision, including the initial and ongoing evaluations, reviews and assessments of your eligibility, shall be final and solely at our discretion.

4. Rights and Obligations

4.1 You shall have the right to:

4.1.1 Submit any order related to the provision of a Service on the Website in accordance with these Terms.

4.1.2 Order the purchase of Virtual Assets or the sale of Virtual Assets at the transaction fee rate established by FCE and in accordance with these Terms, provided we do not have any claims against you and/or you do not have any outstanding debts to us.

4.1.3 Submit a complaint to us in accordance with Clause XIII of these Terms.

4.1.4 Unilaterally terminate the relationship under these Terms in accordance with Clause XII of these Terms provided you do not have any debt outstanding with us.

4.2 You shall have the obligation:

4.2.1 to comply with and to respect these Terms.

4.2.2 to always ensure that your username and password for using the Website and the Services be only used by you and not be disclosed to any other person.

4.2.3 to be liable for all orders submitted through the Website.

4.2.4 to provide us with any KYC documents and information requested by us.

4.2.5 to notify us promptly of any changes of your contact details and any other changes of the personal data provided to us, within 7 (seven) calendar days following the date on which such changes came into effect.

4.2.6 to be solely responsible for any technical deficiencies that may occur in your connection to the Website or in your equipment used for receiving the Services (including, but not limited to personal computer, laptop, mobile phone etc.).

4.3 FCE shall have the right to:

4.3.1 unilaterally modify and/or amend and/or restate these Terms and/or any information made available on the Website. This right is expressly reflected in the Terms and Conditions to uphold transparency and ensure alignment with regulatory expectations.

4.3.2 to set, change or add any transaction rates or fees provided on the Website unless the transaction rate or fee is confirmed to you in writing for any specific transaction on the Website.

4.3.3 contact you with any questions concerning your use of the Website or of the Accounts, including in order to clarify your instructions to us.

4.3.4 request additional supporting documents and/or information during the verification of your KYC information and on an ongoing basis during the business relationship under these Terms.

4.3.5 engage third parties with a view to cooperating in order to facilitate and/or enhance the provision of the Services.

4.4 FCE shall have the obligation:

4.4.1 to comply with these Terms at all times.

4.4.2 to act honestly, fairly, and in your best interests, while upholding the integrity of the market.

4.4.3 to offer the Services through the Website in accordance with the provisions of these Terms.

4.4.4 to provide to you correct, accurate and complete information in relation to the Services.

5. Transaction in Virtual Assets and use of Client Accounts

5.1 Transaction in Virtual Assets (the "VA Transactions") enables you to execute purchases and sales of Virtual Assets at the rates indicated by the FCE your Client Account. You may opt to purchase Virtual Assets with Fiat currency, and vice versa. Respectively, you may also opt to sell your Virtual Assets and receive Fiat currency, and vice versa.

5.2 Orders: FCE operates on a full reserve principle. All your orders submitted to FCE ("Orders) are executed on a pre-paid basis, meaning that you must ensure the sufficient amount of funds in your Account to fulfil an Order. The amount of funds necessary to execute an Order is reserved until further fulfilment, cancellation, expiration or termination of your Order. The total amount of funds necessary for placing an Order shall cover the value of the Order and all the applicable fees. Any Order the required amount of which exceeds the amount of freely available funds in your Account cannot and will not be executed and shall be rejected.

5.2.1 Placing Order: By placing an Order, you confirm that we are not responsible for cancelling it in full or in part. You confirm that it may not be possible to cancel an Order after it has already been fulfilled.

5.2.2 The order is considered as fulfilled once the relevant change in the amount of the Virtual Assets purchased or sold by you, is reflected on your Account with us.

5.2.3 You should make sure that the following requirements are fulfilled before placing an Order:

5.2.3.1 You have entered the desired amount of Virtual Assets to buy or sell and made sure that the desired amount is entered correctly.

5.2.3.2 You have reviewed the purchase or sale rates of your Order.

5.2.3.3 You have reviewed the fees applicable to your Order, and have agreed with the trading fees levied in real time.

5.2.3.4 You understand the net worth of Virtual or Fiat Assets to be received.

5.2.4 Once the Order is placed, FCE shall confirm to you that your Order is accepted.

5.3 By placing an Order, you acknowledge and agree with us collecting the transactional fees at the rate indicated here above. You further acknowledge that during the brief instance of us collecting the transactional fees for your Virtual Assets may be commingled with the VASP's Assets in the same wallet, for a matter a few seconds, for operation necessity of the real time transaction and fees collection.

5.4 We undertake to liquidate our assets (the VASP's Virtual Assets) and to segregate them immediately, with the average settlement time being a few seconds.

5.5 Order Fulfilment:

5.5.1 Once an Order has been placed, there may be a possibility that it may not be fulfilled. The reasons affecting the fulfilment of your Orders include (but are not limited to): (a) activity status of the FCE website, including the events of downtime, planned and emergency system and software maintenance, seasonal and state holidays, etc.; (b) effect of your Order on the condition of the Market, i.e. whether or not your Order falls under the definition of Market Manipulation; (c) availability and sufficient amount of funds on your Account; (d) mechanical and electronic state of the hard- and software; (e) Compliance requirements and other relevant factors.

5.5.2 We will notify you of any unsuccessful attempt to fulfil your Order, specifying the reasons leading to the failure to fulfil the Order and asking for your consent to re-submit and refulfil your Order given the current Transaction Rate.

5.5.3 Virtual Assets is no longer under our control if we have executed and submitted to all third parties involved the order for the transmission or transfer, and/or settlement of the Virtual Assets in accordance with your instructions and in compliance with the standard procedure applicable to the transmission or transfer, and/or settlement of the Virtual Assets.

5.5.4 To the extent that any Virtual Assets transmission or transfer, and/or settlement is not received by the target recipient, we will not be liable if we can establish and prove that we have executed the transmission or transfer, and/or settlement in accordance with your instructions, and that the error was caused by a third party.

5.5.5 Please note that in an event of inability to execute an Order due to the reasons that include, but are not limited to, the technical capabilities and failures, as well as other relevant conditions falling outside of the scope of our direct control, we shall not be liable for any failures and delays in executing your Orders. In an event of inability to fulfil your Order due to compliance reasons, we reserve the right to delay the execution of such an Order until the compliance clearance has been completed. Any such Order will be subject to further review within a reasonable period. In case we are unable to clear an Order on the basis of the necessary compliance requirement due to the lack of sufficient information or other relevant reasons, we may require you to provide additional information about your identity and/or the nature of your transaction, as well as other important details relevant to compliance requirements.

5.5.6 We will not fulfil any Order failing to meet the relevant compliance requirements, given that the necessary information has not been provided and our Compliance Team has reasonable grounds not to fulfil such an Order on the basis of its non-compliance with the relevant requirements and legislation. Such Orders will not be fulfilled under any circumstances.

5.5.7 In order to place Orders and execute transactions, you should ensure your Account holds a sufficient amount of funds. You may deposit and execute Orders and transactions with Virtual and Fiat Currencies.

5.5.8 Please note that we shall not be liable for any error, failure, delay and/or reliability of the service providers you use to deposit funds to your Account. Before sending funds to your Account, make sure you have reviewed and agreed to your external service provider's policies on transferring funds as well as the relevant compliance legislation and regulations.

5.6 Fiat Currency Transactions:

5.6.1 You may choose to purchase Virtual Assets with Fiat currency. You may do so by either depositing the desired amount of Fiat currency into your Account or by linking the desired payment method associated with your source of fiat funds to the Account before an Order is placed.

5.6.2 If you opt to deposit Fiat currency to your Account, we shall hold such fiat funds on your behalf in a bank account that is completely separate and independent from FCE own bank accounts. If you opt to link a payment method to your Account, you may select a desired method from a list of options that will be displayed to you and confirm it. By confirming the linking of a payment method, you grant us authorisation to debit the necessary amounts of funds to place and fulfil your Orders and transactions.

5.6.3 You may also opt to sell your Virtual Assets for Fiat currency. In this case, by placing such Order, you give us authorization to deduct the necessary amount of Virtual Assets funds to receive the desired amount of Fiat currency.

5.7 Virtual Assets Transactions:

5.7.1 Any Virtual Assets and any Fiat Funds that you hold in your Account is and remain your property and are thus designated as the Client Money and the Client Virtual Assets.

5.7.2 Any funds you purchase are held by us on a custodial basis only for your benefit and on your behalf. By no means shall FCE access and use any Virtual Assets funds held in your Account for the purposes of transferring the ownership, loaning the said funds to you and third parties, claiming interests over the said funds on our or third parties' behalf, etc. The following shall be accounted for before depositing any Virtual Assets funds at FCE:

5.7.3 As an owner of the deposited Virtual Assets funds, you acknowledge the risks associated with buying and selling Virtual Currencies. FCE shall not be liable for any losses as well as fluctuations in rates and value of Virtual Currencies deposited into your Account.

5.7.4 We shall not loan, transfer, sell, pledge or otherwise dispose of your Virtual Assets funds deposited at your Account at our sole discretion and by our sole decision-making. Except for the circumstances stipulated by law or by order Stuart of competent authorities, such as law enforcement institution and courts, your Virtual Assets funds will be transferred, processed and engaged by us in accordance with your instructions only.

5.7.5 FCE undertakes a range of measures to ensure more secure storage of your Virtual Assets funds. Such measures may include, but are not limited to, storing your funds in shared blockchain addresses, all of which are controlled solely by us. In an event of applying such security measures to storing your Virtual Assets funds, we shall by no means transfer and store your funds unsegregated from FCE's Virtual Assets funds. Additionally, we may opt to store your Virtual Assets funds deposited for use on FCE by using one or more of the appropriate storage methods, including "hot wallets", "cold wallets" and separate ledger entities.

5.7.6 By depositing Virtual Assets funds for use on FCE, you agree that we reserve the right to cancel, terminate, or otherwise refuse the processing of any Virtual Assets transaction in accordance with law or lawful order of any law enforcement authority or court. Any transaction deemed to be associated with acts of money laundering, financing terrorism, committing fraud or other financial crimes will never be processed by FCE and appropriate action will be taken as prescribed by law, should such a transaction be identified.

5.8 Withdrawals:

5.8.1 Fiat currency withdrawals: It is permissible to withdraw Fiat currency funds only to a bank account opened in your name. Withdrawals to any third-party bank accounts, including bank accounts of authorized third parties, is prohibited. Any withdrawal must be authorized directly by you by using means of authentication.

5.8.2 Virtual Assets Withdrawals: Virtual Assets withdrawals shall be processed at the speed of applicable Virtual Assets network. Please note that any delay or interruption in regard to the speed, maintenance, and operational state of any Virtual Assets network lies outside of our control and we shall not be liable for any disruption or delay thereof.

5.8.3 Wire withdrawals: Wire withdrawals are processed only to a bank account opened in your name and in accordance with normal banking hours. You understand that the withdrawal of funds may be affected by events such as bank and state holidays, weekends, the internal processes of your bank and financial institutions as well as other relevant factors.

6. Privacy

6.1 Protecting your privacy is very important to us. Your personal data communicated to FCE by using the Website shall be processed in accordance with the terms of our Privacy and Cookies Policy.

6.2 Please review our Privacy Policy (https://fce.global/privacy-policy) to better understand FCE commitment to maintaining your privacy, as well as the conditions for use and disclosure of your information by FCE.

6.3 By agreeing to the present Terms, you also accept the terms of our Privacy and Cookies Policy.

7. Risk Statement

7.1 Before you start to use the Website and the Service, please read carefully our Risk Statement (https://fce.global/publicdisclosures/risk-disclosure-statement-first-crypto-exchange-llc) relating to the use of Website and Services.

7.2 By agreeing to the present Terms, you also accept that you have read, understood and accepted different risks relating to the use of the Website and the Services.

8. Liability

8.1 Except in the case of gross or intentional negligence on its part, FCE cannot be held liable for any direct or indirect damages incurred by the Website user, which would result from the use of the Website or from the impossibility to use it, whatever the reason.

8.2 FCE shall thus not be responsible, among others, for any direct or indirect damages caused by:

8.2.1 interruption of the access to the Website and/or delays or losses in data transmission caused by disturbances in the communication systems that are not under the control of FCE (such as power cuts, interruptions in the phone lines or connection problems caused by the Internet access provider of the user or by a specific software installed on the user's computer).

8.2.2 unauthorized access and/or fraudulent use of the Website using the personal access codes of the user, made possible by a negligence on the part of the user (caused, for instance, by the inadequate protection of the confidentiality of his/her access codes against theft or against the transmission of computer viruses).

8.2.3 fraudulent use of a payment card on the Website.

8.2.4 occurrence of any event of force majeure.

8.3 FCE shall not be liable for any losses as well as fluctuations in rates and value of Virtual Currencies deposited into your Account.

8.4 FCE shall in no case be liable, beyond the amount of AED500 (in addition to refunding of the amount provided by you for the transaction), for any direct or indirect damages caused by the delay in the execution or by the partial or full non-execution of an order placed for a product or service via Website, regardless of whether such damages were caused by the negligence of its employees or by any other reason. FCE shall not be liable for any indirect, special, incidental or consequential damages. Notwithstanding the foregoing, FCE does not exclude liability for any condition or warranty the cannot be excluded under the law of the UAE. FCE's liability for the breach of such condition or warranty shall be limited to the sum of AED500.

8.5 In the case where a service ordered online from the Website, could not be delivered within a reasonable timeframe (3 working days) due to a failure in the service operated by FCE, FCE shall reimburse the total amount invoiced to the Website user at the time of his/her order placed via the Website.

8.6 You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our website or any breach by you of any provision of these Terms.

9. Governing Law and Dispute Resolution

9.1 These Terms are governed by the laws of the UAE. In case of any conflict between the UAE law and these Terms, the UAE law shall prevail.

9.2 Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be three. The seat of arbitration shall be Dubai, United Arab Emirates. The language to be used in the arbitration shall be English. The governing law of the contract shall be the substantive law of the UAE.

10. Copyright notice

10.1 Subject to the express provisions of these Terms:

10.1.1 we, together with our licensors, own and control all the copyright and other intellectual property rights in our Website and the material on our Website; and

10.1.2 all the copyright and other intellectual property rights in our Website and the material on our Website are reserved.

11. Use of Website

11.1 You may:

11.1.1 view pages from our Website in a web browser.

11.1.2 download pages from our Website for caching in a web browser.

11.1.3 print pages from our Website.

11.1.4 stream audio and video files from our Website; and

11.1.5 use our Services by means of a web browser, subject to the other provisions of these Terms.

11.2 Except as expressly permitted by Section 1.1 or the other provisions of these Terms, you must not download any material from our Website or save any such material to your computer.

11.3 You may only use our Website for your own personal and business purposes, and you must not use our Website for any other purposes.

11.4 Except as expressly permitted by these Terms, you must not edit or otherwise modify any material on our Website.

11.5 Unless you own or control the relevant rights in the material, you must not:

11.5.1 republish material from our Website (including republication on another website).

11.5.2 sell, rent or sub-license material from our Website.

11.5.3 show any material from our Website in public.

11.5.4 exploit material from our Website for a commercial purpose; or

11.5.5 redistribute material from our Website.

11.6 Notwithstanding Section 11.5, you may redistribute our newsletter in print and electronic form.

11.7 We reserve the right to restrict access to areas of our Website, or indeed our whole Website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our Website.

11.8 Acceptable use. You must not:

11.8.1 use our Website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the Website.

11.8.2 use our Website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

11.8.3 use our Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

11.8.4 conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our Website without our express written consent.

11.8.5 access or otherwise interact with our Website using any robot, spider or other automated means, except for the purpose of search engine indexing.

11.8.6 violate the directives set out in the robots.txt file for our Website; or

11.8.7 use data collected from our Website for any direct marketing activity including without limitation email marketing, SMS marketing, telemarketing and direct mailing.

11.9 You must not use data collected from our Website to contact individuals, companies or other persons or entities.

11.10 You must ensure that all the information you supply to us through our Website, or in relation to our Website, is true, accurate, current, complete and non-misleading.

11.11 Limited warranties. We do not warrant or represent:

11.11.1 the completeness or accuracy of the information published on our Website.

11.11.2 that the material on the Website is up to date; or

11.11.3 that the website or any service on the Website will remain available.

11.12 We reserve the right to discontinue or alter any or all of our Services, and to stop publishing our Website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these Terms, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any Services, or if we stop publishing the Website.

11.13 Breaches of these Terms. Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or if we reasonably suspect that you have breached these Terms in any way, we may:

11.13.1 send you one or more formal warnings.

11.13.2 temporarily suspend your access to our Website.

11.13.3 permanently prohibit you from accessing our Website.

11.13.4 block computers using your IP address from accessing our Website.

11.13.5 contact any or all of your internet service providers and request that they block your access to our Website.

11.13.6 commence legal action against you, whether for breach of contract or otherwise; and/or

11.13.7 suspend or delete your Account on our Website if you have one. Where we suspend or prohibit or block your access to our Website or a part of our Website, you must not take any action to circumvent such suspension or prohibition or blocking.

12. Termination of our relationship under these Terms

12.1 The relationship between you and FCE under these Terms shall be established for an indefinite term.

12.2 The relationship under these Terms may be terminated in any of the following circumstances:

12.2.1 Each party shall be entitled to terminate the relationship at any time by giving to the other party 30 (thirty) days' written notice. During the thirty days' notice, we may limit the services available to you; however, access will be granted to you to withdraw any remaining balance of the Account.

12.2.2 We shall be entitled to terminate the relationship under these Terms immediately, stop providing the Services, block the Account without giving any prior notice under the following circumstances:

12.2.2.1 A case is brought by you or is initiated against you under any laws relating to bankruptcy, insolvency, reorganization, winding up or adjustment of debts, appointment of trustee, receiver, custodian or liquidator.

12.2.2.2 You do not comply, or we have reasonable grounds to believe that you do not comply with any of your obligations under these Terms and/or you are in breach of any of these Terms.

12.2.2.3 If it comes to our attention and/or we have reasonable grounds to believe that you are subject to any sanctions imposed by international organizations or governments including the United Nations, the European Union or the UAE.

12.3 We have suspicion based on available information that you:

12.3.1 are and/or have been using fraudulent means or were involved in a fraudulent scheme in relation to the performance under these Terms.

12.3.2 have illegally and/or improperly and/or unfairly and/or otherwise gained an unfair advantage, over and/or to the detriment of (i) other clients of FCE and/or (ii) FCE.

12.3.3 have performed acts with the intention and/or effect of manipulating and/or abusing the market and/or FCE's trading systems and/or deceiving FCE and/or defrauding FCE.

12.3.4 your gross negligence or fraud or using fraudulent means or being involved in a fraud scheme in relation to these Terms and any transactions made under these Terms.

12.4 The termination is required under applicable law:

12.4.1 If you do not provide us with the requested KYC documents within ten working days following the date on which such documents were requested.

12.4.2 In case your funds and/or Account(s) have been used to fund a third-party account.

12.5 In case of termination for a reason indicated in clause 12.4 above, we will have no liability to you and no obligation to repay any of your previously deposited funds.

13. Customer Care

13.1 If you need to communicate with us or if you detect errors or encounter problems with our Services or if you are not satisfied with our Services or have a complaint to us, please contact us by sending an email to support@fce.global or by sending a postal correspondence to our registered address indicated in these Terms above.

13.2 Our representative will acknowledge receipt of your communication and will investigate your concerns fairly and promptly. We will respond to you within four weeks following the date of submission of your communication.

13.3 We may extend this timeframe if deemed necessary in cases involving exceptional or unforeseen complexities, and in such case, we will notify you accordingly. But in any event the final resolution of the complaint will not exceed eight weeks from the date of submission of your communication.

14. Other information

14.1 Variation. We may revise these Terms from time to time. The revised Terms shall apply to the use of our Website from the date of publication of the revised Terms on the Website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these Terms. FCE has the right to change, alter or adjust its service or any part of its service in this Agreement. Any changes in this Agreement must comply with all applicable laws and regulations, and regulatory compliance that requires full disclosure of terms including the potential for service changes and provide notification to VARA. FCE must notify Counterparty in writing of any changes in services and changes to this Agreement at least thirty [30] calendar days prior to any change taking effect.

14.2 Assignment. You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these Terms. You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these Terms.

14.3 Severability. If a provision of these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision of these Terms would be lawful or enforceable or if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

14.4 No Waiver. These Terms still apply even if one or more of the provisions are invalid, unlawful or unenforceable. The validity of the rest of the provisions is not affected.

14.5 Changes to these Terms. We may amend these Terms from time to time, to comply with changes in the law or regulatory requirements or changes in market conditions. If we make any changes, we shall place a revised version of these Terms on our Website.

14.6 English Version. In case of any discrepancies between the text of these Terms in English and its translation in any other language, the text of the Terms in English shall prevail, as well as the English version/text of any other documentation/information published on the Website.